Frequently Asked Questions
1. What makes The Sweets Fairy different from all the other bakeries?
We are fully owner operated by local Baltimorians. We are there for every step of the process from the order placement to the baking so you know you are always getting fresh, delicious treats. All our baked goods are made from scratch using all fresh ingredients. Special attention and detail goes into each and every thing we make along with one very special ingredient: a whole lot of love!! For added convenience we’re open 7 days a week.
2. How much are your cakes/cupcakes/cake pops?
They vary in price depending upon the size/quantity, flavor, design,etc. If you’d like a quote please message us using our contact form . Please remember that all The Sweets Fairy treats are made from scratch from the filling to the icing to the cake. There is a lot of attention to detail & time that goes into creating each and every yummy treat.
3. Do you make cake/cupcakes/cake pops for parties or weddings?
4. Do I need to order in advance?
Yes. We ask that for small orders you give at least 24-48 hours notice & as least 7 days notice for larger orders. For special events such as parties or weddings we require a minimum of 14 days notice. For event orders a deposit of 50% of the total is required to reserve the date with remaining balance due at least 1-2wks before event date. *Deposit is non-refundable*
5. What if I don’t see a flavor I like?
While we do try to cover everyone’s tastes we do realize that everyone’s taste buds are unique. Therefore, if there is a particular flavor cupcake you would like please send us a request & we will do my best to accommodate you. However there may be a small additional charge depending on the flavor request.
6. How do I place an order?
There are several ways you can order. You can place an order by emailing your request to firstname.lastname@example.org. If you prefer to place an order by phone you may call us at 410-412-0097. Or use our website’s contact form.
7. What is your cancellation policy?
When you place an order, we immediately begin the process of planning & purchasing the supplies we will need to fulfill that order therefore due to cost effectiveness all sales are final.
8. What if I’m not satisfied? Can I get a refund?
Though we have never had a dissatisfied customer, if for any reason you are dissatisfied with your purchase please contact us immediately. Unfortunately at this time we can not offer refunds but we will do my best to resolve the issue in a timely & satisfactory manner.
9. What payment methods do you accept?
We accept cash and credit/debit cards. Credit/debit card payments are processed through PayPal.
10. What are your hours of operation?
Monday – Friday: 9am – 6pm
Sunday -Saturday: 11am-5pm
11. Do you deliver?
Yes. We currently deliver to areas of Baltimore City, Baltimore County, & Anne Arundel County. If you live outside these areas please contact us and we will do our best to accommodate you. Depending upon the distance a small delivery fee may be charged.