Policies/Shipping

PAYMENT:
All payments are due at time of purchase or when order is placed. I accept all major credit cards & PayPal. To ensure availability & that your order is received on time I ask that you please make payment in a timely manner.

Deposit  can be made in lue of full payment to reserve your order & party date. An amount of 1/2 the order total is required for a deposit.

Please be advised that I cannot begin creating your order until payment is received & I can not schedule or reserve the time necessary to create your items until payment is made. All items are made to order by hand.
FONDANT TOPPERS: Depending on the quantity it can take 1-2 days or more to create & an additional 2-5 days or more (depending on the size of the item) for the fondant to properly set before it can be shipped.
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SHIPPING:
Please place your order at least 3-4 weeks before the event date to ensure availability & that you receive your order on time.
While I take every precaution to ensure that your item arrives to you in perfect condition, once the item is shipped it is no longer within my control & I am not liable for damages incurred during shipping.
Please also take into advisement that once a package is shipped, I am no longer liable nor can I control the environment in which the package is kept in during the shipping process.
Insurance is available for your package at an additional cost, please advise if you’d like this option before purchasing so that total can be adjusted accordingly.
CHOCOLATE/CARAMEL/OTHER PERISHABLE ITEMS: During warmer months or at any time through out the year ice packs are available to add to your package at a small additional fee. Please be advised that even with ice packs some melting may occur especially during warmer weather. Ordering items that contain chocolate you are doing so at your own risk & with full knowledge that some melting could occur therefore I am not responsible nor can I be held responsible for items received that have melting and refunds will not be given for items received that have melting.
When shipping items, I try to ship so that items arrive a few days prior to the party date that is provided unless otherwise requested. This is to ensure that items are as fresh as possible & all edibles such as cake pops, cupcakes, chocolate dipped, etc are made the night before or morning of the day they are shipped to ensure freshness.

***If items are being picked up on site it is the customer’s responsibility once they’ve accepted items & left premises to store & transport items properly to avoid melting, damage,spoilage, etc. Once items are received if customer does not properly store items it is not my responsibility & can not be held liable for customer negligence. ***

Please be advised shipping times vary & if you live in a rural area please make note of this when ordering.
Before shipping, delivery times are double checked to ensure items will arrive on time & items are shipped based on delivery times provided by the postal service, however I can not be held responsible for shipping errors made by the post office that may cause a delay in delivery & do not issue refunds for items delivered late due to postal errors.
All items ordered within the U.S. are shipped via USPS Priority & usually arrive in 1-3 days after being shipped. All items ordered within Canada & everywhere else are shipped via USPS First Class, first class is used to reduce the cost of shipping…if you prefer to have your item shipped Priority or express please let me know before ordering.
For guaranteed shipping UPS or Fed-Ex may be used upon request. Please advise before ordering if you would like to use one of these so that shipping price may be adjusted otherwise USPS will be used to ship items.
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REFUNDS:
Due to the nature of the items & that all items are made to order I can not offer refunds.  However if for any reason you are not satisfied with your order please contact me & I will do my best to correct the problem.
I can not be responsible for items that arrive late due to delays within the postal service & do not issue refunds for items that arrive late due to an error or delay by the postal service.
Refunds are not issued for items that are accepted upon delivery. Refunds are not issued for items that are picked up by customer at shop’s address (213 Southeastern Court, Essex, Md 21221) & taken off premises. Doing so buyer is accepting & agreeing that terms of contract have been met & that shop has fulfilled the terms of contract per paypal policies. Any incidents caused by customers such as mishandling of items, damage incurred during customer transporting the item, items not being stored properly or left out causing spoilage, etc. I am not responsible for and can not be held liable for and not eligible for refund. Once items are received by customer & customer accepts the items whether through delivery via postal service or on site pick up by customer they are no longer within my responsibility & I can not be held liable for.
Refunds are not given for perishable or chocolate items that are delivered with damage, please see shipping policies for further info.
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ADDITIONAL INFO:
By purchasing you are accepting all the shop’s terms & policies and agreeing that you’ve read & understand them.
If you would like to place a custom order please use the custom order please message me & I will be more then happy to accommodate you.
Though I do ask that you place your order several weeks in advance to ensure availability & that you receive them on time I do accept rush orders. Be advised that for rush orders they may need to be expressed shipped depending on the time frame.
Rush orders are charged a small additional fee. Fee amount varies & is dependent upon size of order & “need by” date.
Please make sure to include a “need by” date when placing your order. If no date is specified order will be placed at end of que as orders are made & shipped out based on “need by” dates.
As a courtesy if there is any issue with your order please contact me first before leaving feedback so that the issue may possibly be resolved.  Be advised that negative feedback left without discussing the issue first will be reviewed & if applicable depending upon feedback left negative feedback will left for buyer ….please take this into advisement before leaving your feedback.
Please be advised that all toppers are made to order by hand, each one is always unique. Therefore final look can vary slightly to picture shown.

**PLEASE ADVISE WHEN ORDERING OF ANY FOOD ALLERGIES**
Edibles are available for those with nut, gluten,dairy allergies as well as sugar free.

****ALL PRODUCTS ARE MADE IN A SMOKE/PET FREE ENVIRONMENT. Special precautions are taken to ensure a clean, sterile environment.****

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